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PRIVACY POLICY

1. Introduction

This Privacy Policy explains how zeVend (“we”, “our”, “us”) collects, uses, stores, and protects personal data when you use our mobile application and website (the “Platform”).

We operate as a global booking platform connecting users with third-party service providers, including but not limited to restaurants, hotels, salons, tours, rentals, events, pets services, medical clinics, workspaces, and affiliated ticket providers.

We are established in Albania and comply with the EU General Data Protection Regulation (GDPR) and applicable international data protection laws.

2. Data We Collect

2.1 Personal Data You Provide

  • Full name

  • Email address

  • Phone number

  • Account login details

  • Booking details (dates, services, preferences)

  • Billing information (excluding full payment card data)

  • Communications with us or service providers

  • Reviews and ratings

2.2 Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • App usage data

  • Location data (if enabled)

  • Cookies and similar technologies

2.3 Payment Data

Payments are processed securely in cash at the venue

We do not store or process full credit/debit card information. Banka Kombetare Tregtare handles all sensitive payment data in accordance with PCI-DSS standards.

3. How We Use Your Data

We use your data to:

  • Create and manage your account

  • Process bookings and payments

  • Share necessary details with service providers

  • Provide customer support

  • Send booking confirmations and updates

  • Improve our platform and services

  • Prevent fraud and misuse

  • Comply with legal obligations

4. Sharing Your Data

We may share your data with:

  • Service providers you book with (only what is necessary)

  • Payment processors (e.g. BKT)

  • IT, hosting, and analytics providers

  • Legal or regulatory authorities, when required by law

We never sell your personal data.

5. International Data Transfers

As we operate globally, your data may be processed outside your country of residence. When transferring data internationally, we ensure appropriate safeguards under GDPR and applicable laws.

6. Data Retention

We retain personal data only for as long as necessary:

  • To provide services

  • To comply with legal and accounting obligations

  • To resolve disputes and enforce agreements

7. Your Rights

Depending on your location, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Requests can be sent to: [info@zevend.com]

8. Cookies

We use cookies and similar technologies to:

  • Enable platform functionality

  • Analyze usage

  • Improve user experience

You can manage cookie preferences through your device or browser settings.

9. Data Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated date.

11. Contact

For privacy questions or requests, contact us at:

Email: info@zevend.com

Company: ZEVEN TECH

Address: "Mustafa Qosja" Street, Building 14, Tirana, Albania